CCIE Collaboration #62690. Murali is a CCIE certified Professional with 7.3 years of core experience in Cisco Unified Communications (UC) and Collaboration. He has excellent hands-on experience in Design, Implementation and Technical support of Cisco Unified Communications(UC, CUC), Collaboration and Contact Centre (UCCX, UCCE, PCCE and HCS) .
His superior skills in call routing protocols such as H.323, SIP and MGCP and outstanding grasp of Cisco contact centre IP Telephony configuration, Collaboration integration (CMS, VCS, Expressways) and troubleshooting. combined with extensive technical experience of deploying UC and CC Architecture and implementing Business Continuity Plan and Disaster Recovery processes means he is a great asset to the Layer 8 Networks team.
He has a good knowledge of planning and executing Project activities including documentation skills such as Level Design documentation (LLD), High Level Design (HLD) and Bill of Materials (BOM) and implemented the new infrastructure for collaboration (Communications Manager, Unity Connection, Expressway (C & E), and migration from legacy IP Tel to a consolidated UC infrastructure for some of Australia’s largest comapnies.
He is able to effectively collaborate with business and vendor teams to proactively plan and manage Collaboration and Contact Centre services.