Cisco Unified Contact Centre Express - Greenfield site with 40 CSQ's, Custom routing and FInesse Integrations

On-premises deployment for one of Australia’s largest Hotel and Casino chains. Comprising of a complete contact centre and unified communications deployment for 200 agents and more than 1,000 endpoints. Layer 8 Networks was able to successfully migrate this customer to the new platform on time and within budget.

Layer 8 Networks was able to deliver the following solution:
Installing multiple CUCM clusters for Admin and Hotel IP phones. This includes;
o Cisco Unified Communications Manager (CUCM)
o Cisco IM & Presence (CIMP)
o Cisco Unity Connection

 Develop numbering plan for the clusters, including integration with CDR and Billing applications,
 Configure call routes and routing for intrasite and intersite communications without affectingexisting dial plan rules,
 Integrate CUBE and SIP trunks via Cisco ISR 4000 series routers.
 Deploy new PSTN numbering plan,
 Develop IP Phone device profiles for Admin users, including items like shared lines and hunt groups,
 Deploy IP Phone Background files,
 Troubleshoot and manage issues after installation,
 Configure Wallboard displays for Contact Centre using custom built wallboard solution,
 Custom Finesse integration and application pops into new UCCX CSQ’s,
 Deploy High Availability cluster for existing single Expressway core and edge,
 As-Built Documentation.