On-premises deployment for one of Australia’s largest Hotel and Casino chains. Comprising of a complete contact centre and unified communications deployment for 200 agents and more than 1,000 endpoints. Layer 8 Networks was able to successfully migrate this customer to the new platform on time and within budget.
Layer 8 Networks was able to deliver the following solution:
Installing multiple CUCM clusters for Admin and Hotel IP phones. This includes;
o Cisco Unified Communications Manager (CUCM)
o Cisco IM & Presence (CIMP)
o Cisco Unity Connection
Develop numbering plan for the clusters, including integration with CDR and Billing applications,
Configure call routes and routing for intrasite and intersite communications without affectingexisting dial plan rules,
Integrate CUBE and SIP trunks via Cisco ISR 4000 series routers.
Deploy new PSTN numbering plan,
Develop IP Phone device profiles for Admin users, including items like shared lines and hunt groups,
Deploy IP Phone Background files,
Troubleshoot and manage issues after installation,
Configure Wallboard displays for Contact Centre using custom built wallboard solution,
Custom Finesse integration and application pops into new UCCX CSQ’s,
Deploy High Availability cluster for existing single Expressway core and edge,